Empowering Your ITSM Success with Innovation
IGS Group (Australia) Pty Ltd
IGS Australia, an Atlassian Solution Partner, provides expert ITSM solutions and managed services to help organizations in Australia elevate their ITSM strategy and achieve operational excellence.
Customer Success Stories
Discover how Australian businesses enhance ITSM capabilities and improve operations with our tailored Atlassian solutions.
Advancing ITSM for a Renowed Innovator in Healthcare Technology
IGS Australia transformed the ITSM capabilities of a renowned healthcare technology innovator by migrating their service desk from Freshservice to Atlassian's Jira Service Management. With our comprehensive design, IGS Australia successfully implemented various new workflows, dynamic request forms and automation rules, tailored to their operational requirements. This transformation significantly improved their ticket management, enhanced analytics-driven reporting, and established a scalable and efficient ITSM framework to support their future growth.
Elevating HR Service Delivery for a Premier Australian Food Importer and Distributor
Atlassian's Jira Service Management empowered IGS Australia to transform the HR operations for a premier Australian food importer and distributor. Our tailored implementation streamlined their key HR processes, including employee on-boarding, recruitment and interview requests, probation reviews, and HR and payroll enquiries. Additionally, we designed and deployed a centralized knowledge base so to encourage employee self-service and reduce repetitive HR queries.
This transformation not only improved the HR team's request-handling efficiency by allowing them to focus more on support quality, but also significantly enhanced the new employee on-boarding experience.
Featured Atlassian Products
Explore Atlassian's leading products that empower modern service management, collaboration and software delivery. These solutions are designed to help teams work smarter and operate more efficiently.
Proud Atlassian Solution Partner
IGS Australia is a certified Atlassian Solution Partner, trusted to deliver complete license management and professional services across the Atlassian ecosystem.
Our Atlassian Solutions
IGS Australia is here to help you unlock the full potential of Atlassian solutions across every area of your business.
Our Services
Discover how IGS Australia can help your organization design, implement and manage Atlassian solutions that enhance IT service delivery and operational efficiency.